:root{--bg:#f6f3f6;--card:#fff;--ink:#1f1a24;--muted:#6b6072;--line:#e7e0ea;--brand:#7a3d6b;--brand-ink:#fff;--ok:#1f7a4d;--bad:#b3261e;--cli:#efe9f1;--bot:#fff;--ase:#f3e6ef}
@media (prefers-color-scheme:dark){:root{--bg:#141016;--card:#1e1922;--ink:#f1ecf3;--muted:#a99fb0;--line:#332b38;--brand:#c27ab0;--brand-ink:#1a1018;--ok:#5cc58f;--bad:#ff8a80;--cli:#2a2330;--bot:#1e1922;--ase:#3a2836}}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.5 -apple-system,"Segoe UI",Roboto,Arial,sans-serif;-webkit-text-size-adjust:100%}
.top{position:sticky;top:0;z-index:2;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;background:var(--card);border-bottom:1px solid var(--line)}
.brand{font-weight:700;color:var(--brand)}.brand span{color:var(--ink);font-weight:500}
.who{display:flex;align-items:center;gap:8px;font-size:14px;color:var(--muted);min-width:0}
.who span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
main{max-width:560px;margin:0 auto;padding:16px}
.tag{margin:0 0 12px;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:18px 16px;margin-bottom:14px}
h1{font-size:20px;margin:0 0 4px}h2{font-size:16px;margin:16px 0 8px}.card>h2:first-child{margin-top:0}
.sub{margin:0 0 12px;color:var(--muted);font-size:14px}
label{display:block;font-size:14px;color:var(--muted);margin-bottom:12px}
input{display:block;width:100%;margin-top:4px;padding:12px;font-size:16px;border:1px solid var(--line);border-radius:10px;background:var(--bg);color:var(--ink)}
button{font:inherit;cursor:pointer;border-radius:10px;padding:12px 16px;border:1px solid transparent}
.primary{width:100%;background:var(--brand);color:var(--brand-ink);font-weight:600}
.primary:disabled{opacity:.6;cursor:default}
.ghost{background:transparent;border-color:var(--line);color:var(--ink);padding:8px 12px;font-size:14px}
.row{display:flex;gap:8px;flex-wrap:wrap}
.msg{min-height:1.2em;margin:10px 0 0;font-size:14px}.msg.bad{color:var(--bad)}.msg.ok{color:var(--ok)}
.caso-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.estado{font-size:12px;font-weight:600;padding:4px 10px;border-radius:999px;background:var(--ase);color:var(--brand);white-space:nowrap}
.meta{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:12px 0 0}
.meta dt{font-size:12px;color:var(--muted)}.meta dd{margin:0;font-weight:500}
.chat{list-style:none;margin:0;padding:12px;background:var(--bg);border-radius:12px;display:flex;flex-direction:column;gap:8px}
.chat li{max-width:85%;padding:8px 12px;border-radius:12px;font-size:15px;border:1px solid var(--line)}
.chat li small{display:block;font-size:11px;color:var(--muted);margin-top:2px}
.chat .cliente{align-self:flex-start;background:var(--cli)}
.chat .bot{align-self:flex-end;background:var(--bot)}
.chat .asesor{align-self:flex-end;background:var(--ase)}
.out{margin:12px 0 0;padding:12px;border-radius:10px;background:var(--bg);font-size:13px;white-space:pre-wrap;word-break:break-word}
.out.ok{border-left:4px solid var(--ok)}.out.bad{border-left:4px solid var(--bad)}
.log{list-style:none;padding:0;margin:12px 0 0;font-size:14px}
.log li{padding:8px 0;border-top:1px solid var(--line)}
[hidden]{display:none!important}
.pasos{margin:0 0 12px;padding-left:20px;font-size:15px}.pasos li{margin-bottom:6px}
.aviso{margin:0 0 12px;padding:8px 12px;border-radius:10px;background:var(--ase);color:var(--brand);font-size:14px;font-weight:600}
.pie{text-align:center;font-size:12px;color:var(--muted);margin:8px 0 24px}
body{padding-bottom:env(safe-area-inset-bottom)}
.top{padding-top:calc(12px + env(safe-area-inset-top))}